The beginning of this process should look like this:

Step 1: Enter your previous account email and tap "Forgot Password"

Step 2: Choose the method you would like to use for recovery. If none of your info shows up, tap "No longer have access to these?"

Then you should see the following screens:

Then at the end, you'll see these screens:

Now you're all set, and just wait for FB to verify your identity. It typically takes 1-2 business days. It's not uncommon for you to submit this process a few times before finally getting your account back, but this is typically the best method out there. Let us know how it goes.

If you have additional questions or feedback, don't hesitate to connect with our Experts directly using the Cyrus Support Chat in the app!

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